Terms of service
Overview
Welcome to Soul Sweet! Throughout the site, the terms “we,” “us,” and “our” refer to Soul Sweet. Soul Sweet operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you (the customer) with a curated shopping experience (the “Service”). Soul Sweet is powered by Shopify, which enables us to provide the Service to you.
The following terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Service.
Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.
By accessing, using, or interacting with our Service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, please do not use or access our Service.
Section 1 – Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this Service on devices you own, purchase, or manage.
To use the Service, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities conducted under your account. You may not transfer, sell, assign, or authorize any other person to use your account.
Section 2 – Our Products
We strive to display our products and services as accurately as possible in our online store. However, due to the type of device you use to access the store and your device settings and configurations, product colors or appearance may differ from what is displayed on your screen.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be exactly as described or depicted in our online store.
We may change product descriptions at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
Section 3 – Orders
When you place an order, you are making an offer to purchase. Soul Sweet reserves the right to accept or reject your order at its sole discretion for any reason. Your order is not accepted until Soul Sweet confirms acceptance. We must receive and process your payment before accepting your order.
Please review your order carefully before submitting, as we may not be able to accommodate cancellation requests once the order is accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at checkout.
Products purchased may only be returned or exchanged in accordance with our Refund Policy.
Your purchases are for personal or household use only and may not be used for commercial resale or export.
Section 4 – Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is submitted and will be set out in your order confirmation email. Unless otherwise expressly stated, published prices do not include taxes, shipping, handling, duties, or import fees.
Prices in our online store may differ from those offered in physical stores or other online or third-party stores. Promotional offers may be governed by separate terms and conditions. In the event of a conflict between promotional terms and these Terms, the promotional terms shall prevail.
You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account information, including your email address and credit card details, so we can complete transactions and contact you as needed.
You represent and warrant that:
(i) the credit card information you provide is true, correct, and complete;
(ii) you are authorized to use the credit card;
(iii) charges incurred will be honored by your credit card company; and
(iv) you will pay all charges at the posted prices, including shipping, handling, and applicable taxes.
Section 5 – Shipping and Delivery
We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control.
Title and risk of loss pass to you once we transfer the products to the carrier.
Section 6 – Intellectual Property
The Service, including but not limited to trademarks, branding, text, displays, images, graphics, reviews, video, audio, and their design, selection, and arrangement, are owned by Soul Sweet, its affiliates, or licensors and are protected by U.S. and foreign intellectual property laws.
These Terms permit you to use the Service for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, perform, republish, download, store, or transmit any material from the Service without our prior written consent.
Nothing in these Terms grants you any license or right to use any intellectual property of Soul Sweet, Shopify, or any third party. Unauthorized use may violate intellectual property laws. Soul Sweet reserves all rights not expressly granted.
“Soul Sweet” and related names and logos are trademarks of Soul Sweet or its licensors. Shopify’s trademarks belong to Shopify. All other names and marks are the property of their respective owners.
Section 7 – Optional Tools
We may provide access to third-party tools that we do not monitor or control.
You acknowledge and agree that such tools are provided “as is” and “as available” without warranties or endorsements. We are not liable for your use of optional third-party tools.
Any new features or tools introduced in the future shall also be subject to these Terms.
Section 8 – Third-Party Links
The Service may contain materials or links to third-party websites. We are not responsible for examining or evaluating third-party content or accuracy.
If you access third-party websites, you do so at your own risk. We are not liable for damages related to third-party purchases or use of services. Complaints regarding third-party products or services should be directed to the third party.
Section 9 – Relationship with Shopify
Soul Sweet is powered by Shopify. However, all sales and purchases are made directly with Soul Sweet. By using the Service, you acknowledge that Shopify is not responsible for any aspect of transactions between you and Soul Sweet. You expressly release Shopify and its affiliates from any claims related to purchases made through Soul Sweet.
Section 10 – Privacy Policy
All personal information collected through the Service is governed by our Privacy Policy, and certain information may also be subject to Shopify’s Privacy Policy.
Because the Service is hosted by Shopify, Shopify collects and processes personal information related to your use of the Service. Information you submit may be transferred to Shopify and third parties located outside your country. Please review our Privacy Policy for details.
Section 11 – Feedback
If you submit ideas, suggestions, feedback, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose.
You represent that you own all rights to the Feedback and that it does not violate any third-party rights. We are not obligated to keep Feedback confidential, pay compensation, or respond to Feedback.
Section 12 – Errors and Omissions
Occasionally, information on the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, and availability. We reserve the right to correct such errors and to cancel or modify orders without notice.
Section 13 – Prohibited Uses
You may use the Service only for lawful purposes. Prohibited uses include unlawful activities, intellectual property violations, harassment, transmitting false information, spam, impersonation, data scraping, use of bots or AI tools, bypassing security features, or interfering with the Service.
We may suspend or terminate your account if you violate these Terms.
Section 14 – Agents
If you deploy any software agent to interact with the Service, it must clearly identify itself and comply with our technical requirements, including disclosure in the user-agent string (“Agent/[agent name]”).
Agents must not disguise themselves as human users, bypass CAPTCHAs, or circumvent access restrictions. We may restrict or block agents at our discretion.
Section 15 – Termination
We may terminate your access to the Service at any time without notice. Certain provisions, including intellectual property, disclaimers, limitations of liability, indemnification, and governing law, survive termination.
Section 16 – Disclaimer
Information provided through the Service is for general reference only. The Service and all products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free use. Some jurisdictions do not allow certain warranty disclaimers.
Section 17 – Limitation of Liability
To the fullest extent permitted by law, Soul Sweet, Shopify, and related parties shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or products.
Section 18 – Indemnification
You agree to indemnify and hold harmless Soul Sweet, Shopify, and related parties from any claims arising from your violation of these Terms, applicable law, or third-party rights.
Section 19 – Severability
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions shall remain in effect.
Section 20 – Waiver; Entire Agreement
Failure to enforce any provision does not constitute a waiver. These Terms constitute the entire agreement between you and Soul Sweet regarding the Service.
Section 21 – Assignment
You may not assign your rights under these Terms without our written consent. We may assign our rights without notice.
Section 22 – Governing Law
These Terms are governed by the laws of the jurisdiction where Soul Sweet is headquartered. You and Soul Sweet consent to the exclusive jurisdiction of those courts.
Section 23 – Headings
Section headings are for convenience only and do not affect interpretation.
Section 24 – Changes to Terms
We may update these Terms at any time. Updated versions will be posted on our website. Continued use of the Service after changes constitutes acceptance of the revised Terms.
Section 25 – Contact Information
For questions about these Terms of Service, please contact:
info@soulsweet.store